The EE Community

Hub dropping connection

Hi guys.  I've got a hub where the lights indicate that it is still connected and yet the connection drops.  Not a wireless issue as it affects wired connections too.  EE and Openreach have looked at this and say they can't find anything wrong.  Ring...

BTP-11195c

I can't get my eetv channels to work it comes up with btp-11195c code no discovery plus channel or any sky channels??Help

Roaming in Asia country - Vietnam

Hi EE community,I will travel to Vietnam for 1.5 months. I know EE has roaming service for traveling in EU. I wonder if there is any similar package for Asia, like Vietnam. I will need to call and receive calls for work only. Currently, I am on Pay A...

Netflix Premium upgrade not wanted

Every month I have been sent an email saying thanks for your order of upgrading your Netflix subscription to premium......I do not use Netflix and this is the third consecutive month it has happened . After several phone calls got recredited, now at ...

ee dongle out of contract

Billed for calls I did not make

I have been billed for calls to a number that I did not make. 100% I did not make them. I was on call to customer services for 1 hour trying to sort this out. It felt like they thought that I was lying but I was telling the truth and they did not lis...

Roaming

I am in Bosnia, I have had zone 1 added to my contract after EE failed to provide me with what they sold me in June. I was told it is active on my account but when my pass that I purchased ran out I then had no data- I had to buy another data pass to...

EE account

Broadband customerI have broadband customer,I want to link the device for checking the bill, but the app need to account no we have not received the Order Confirmation email to find the account. Please advise?