Link a Product

LucyB20
Visitor

‎24-10-2023 03:06 PM

I have been on the phone to EE 3 times and every time the agents have said they would sort this out and they would report this issue to the technical support team and nothing has happened since. 

I have been using the EE app for a while now and had no issues until recently. When I clicked onto the app the app said to link a product and when I click link a product I am promoted to click either Link EE mobile or SIM or click Link EE Broadband. I select link EE mobile or SIM and when I select it loads for a couple of seconds and then brings back the Link EE mobile or SIM or click Link EE Broadband page. 

I am using the same phone number and EE account - nothing has changed.

I just dont know why the app isnt letting me link my phone numbers. This is really frustrating as I am not able to manage anything, I am not able to check my data or gift data.

Please could someone advise me of what to do?

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎24-10-2023 04:46 PM

Hi @LucyB20 

I am very sorry to hear this. 

Can you access your account logging in through a web browser? 

Did our mobile care team raise a support ticket to get this looked into? 

Leanne.

0 Helpful
Steve196111
Explorer
In response to Leanne_T

‎28-01-2024 10:49 AM

Why respond if it is not helpful

0 Helpful
David5678
Visitor

‎24-07-2024 09:23 AM

I have the same problem linking products.

I have spoken to EE at least 5 times, spent 30mins on the phone to them yesterday. They assured me it was fixed and would be ok in 6 to 8 hrs. Well 24hrs later its still not fixed and I can't even get as far in the linking process as I did before.

Come on EE it's time you actually did something about this as you can see I'm not the only one having problems.

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