I have been on the phone to EE 3 times and every time the agents have said they would sort this out and they would report this issue to the technical support team and nothing has happened since.
I have been using the EE app for a while now and had no issues until recently. When I clicked onto the app the app said to link a product and when I click link a product I am promoted to click either Link EE mobile or SIM or click Link EE Broadband. I select link EE mobile or SIM and when I select it loads for a couple of seconds and then brings back the Link EE mobile or SIM or click Link EE Broadband page.
I am using the same phone number and EE account - nothing has changed.
I just dont know why the app isnt letting me link my phone numbers. This is really frustrating as I am not able to manage anything, I am not able to check my data or gift data.
Please could someone advise me of what to do?
