I Can't view my bill

[LesleyHunter985]

Anyone else having issues on their EE app and desktop with regards to viewing bills. I am unable to view previous and current bills. This has been like this for the last 6 days

[cpharvey]

I believe they are having an issue with a change to the backoffice cross site scripting. This has to be effecting a LOT of users, since it's a denied connection to some adobe servers that are responsible for rendering your bill within the page.

Specifically the servers are:

Request URL: https://bt.tt.omtrdc.net/rest/v1/delivery?client=bt&sessionId=010bf1d1cbae4c8cb595a4a9b67f68fd&versi...

Request Method: POST

Status Code: 400 Bad Request

Remote Address: 66.235.152.225:443

Referrer Policy: strict-origin-when-cross-origin

I also suspect this is part of it.
your-bills#state=<massive cooking snip>:1 Access to XMLHttpRequest at 'https://queue.ee.co.uk/?c=eeuk&e=myee2020&ver=v3-java-3.6.1&cver=107&man=MyeeKnownUser&t=https%3A%2F...' (redirected from 'https://ee.co.uk/app//extra-charges-total') from origin 'https://ee.co.uk' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: Redirect is not allowed for a preflight request.

For those who don't know what this means, it's likely that the web server you are looking at when logged into EE, and then you select "View my bill", it reaches out to another set of servers to get that information and those servers are blocked by a policy, either a web server policy because you are switching domains, or an authentication policy because you are not authorised, OR both.

Basically, EE need to get their act together and this is affecting a lot of people and it's about time they woke up.

[SElizabeth]

I’ve so far lost out on £100 because I’ve been unable to claim as an expense through work. There seems to be no urgency to fix this. Seriously considering changing provider. 

[cpharvey]

I am in the same boat. Waiting on the pdf so I can claim over £100 of EE expenses. 

[Wes10]

Absolute joke, how do you expect people to keep up their bills with you when you have problems each month for it? You need to start cutting your contract prices each month with how many issues everyone has.. it isn't worth it!

[fffadasdf]

Not a solution as such, as it doesnt fix the probelm, but for those who need copies of their bills for claiming expenses like I do,
I raised a full complaint (Go to the 'Contact Us' page and the small print at the bottom there is a 'See Ways To Complain', then midway through that page, there is Go To Web Form)... As a formal complaint that gets audited, they fall over themselves to be able to close the complaint again. They called me later that day.... They're now monthly sending me paper bills, & also reimbursing £3, which is the cost of paper billing plus a few pence more, so tiny discount..ha.

[cpharvey]

Mine just got fixed. Anyone else confirm there's is too?

[racm1981]

Mine did also, thankfully!

[LesleyHunter985]

Yes mine has been fixed
Can now view my bills

Sent from my iPhone

[Hb701]

Im new to ee and i can't view my first bill to make sure it's right. Nowhere on app or online that says where my bills are! Pop up message to comes up. Bit frustrating 😑 

[Leanne_T]

Hi @Hb701 

Thanks for coming here. 

When you log into the EE app and select Manage, then Bills & Payments, do you have the option to view the bill? 

Leanne.