I Can't view my bill

[LesleyHunter985]

Anyone else having issues on their EE app and desktop with regards to viewing bills. I am unable to view previous and current bills. This has been like this for the last 6 days

[Trinny]

Ive had these issues since upgrading my broadband in March.  I can see all my mobile details and bills but nothing for my broadband.  I have phoned EE at least 5 times regarding this, to get my broadband and mobile 'linked' but still nothing has happened.  This is disgusting

[Leanne_T]

Hi @Trinny 

Thanks for coming to the community. 

When was the last time you called? 

Did the team advise how long this would take to be linked for you? 

Leanne 🙂

[Dansoph22]

Exactly the same for me. Tried so many times. Ended up going into the EE shop to sort it. That caused me more problems, as I was put onto a more expensive broadband package, I did not ask for. Sent more packages, ( which I had to send back, three in total). Was told to go back to the shop a few days later to get price reduced, so I did. He could not reduce it!  Also have been started on a new contract for 2 years I did not want. All I wanted was to pay the same as I was paying BT, contract to end in October, and to be able to see my bills. Managed to get first two sorted. Another hour on the phone yesterday to get the bill issue sorted. 3rd or 4th complaint raised. After years with BT, I am very unhappy and stressed. All not necessary, especially as my husband and I not well, and waiting for heart surgery. Why is it so difficult to be able to view my broadband bill on the app, with my mobile bill? I am disappointed and disgusted with EE. Diabolical service. I am now waiting for someone to contact me again. That is another thing, people promise to contact you, and they don't. 

[Dansoph22]

So today I have spoken to someone from BT. Ended up deleting the EE app, where I could view my mobile bill. Downloaded the EE again, and created a new account with my Gmail account address, and putting in my new account number for the broadband. I can now view my broadband bills, but it not a great app. And obviously I cannot view my mobile bills on it. Have to use a different account to view my mobile account. 

[Milkydrink]

I have not been able to access my most recent bill. I have the app on both my iphone and android tablet. I have accessed my account online via a browser on both android and pc and I simply cannot get to view the bill. It is just an endless click on 'view my bill' some churning from the page and then just a blank with the EE guff at the bottom of the screen. Someone should remind EE that if they want to charge us VAT for service they provide - and yes they do - they are required to provide VAT invoices to their customers. Perhaps we should ask HMRC to ask them why they cannot actually do this?

[Katie_B]

Good morning @Milkydrink. 

Thanks for coming here. 

I am sorry to hear you are unable to view your bill. 

Can you view previous bills OK?

Katie

[Leanback2001]

Same here Trinny. Since coming over  to EE from BT in March, I can see my phone bills but have never been able to see broadband and tv service bills on either website or app. Have rung customer services many times but nobody ever takes ownership of the problem. Technical help inform me that it is a known issue but have no idea when it will be fixed. I have told them to keep my complaint open but there is never any update from EE. Why can't EE send out free paper bills to those affected until the KNOWN issue is solved.

[Josephbland]

Yes the same thing happened to me. I was encouraged to change from BT to EE when my BT contract was about to expire.

The BT reps were all very obliging, they advised my BT fibre 2 package would be transferred  to EE fibre essentials.     Fibre 2 included my mobile as a package. They failed to inform that EE do NOT have a package to include both Broadband & mobiles as you detailed in your text. It requires a separate contract.

BT should instruct their reps to make it clear to potential customers that a mobile requires an additional contract and additional payment.

With my changeover EE rep advised that this was a misunderstanding in my original conversations.

I would suggest that a number of potential customers have experiences similar difficulties.

Kind regards. Joe.

[Josephbland]

To Lesley.

Join the club. ( accounts viewing.)

EE should get their act together I would suggest a number of customers are experiencing this problem,

I recently transferred from BT to EE on recommendations by BT as my contract was due for renewal.

If EE are part of the BT family, The BT bill viewing was very good. I would recommend EE obtain from BT detail of how to present their billing in order that customers can view on line,

Kind regards  Joe.

[Simon1882]

Ok well at least it's not just me then.

Spent half an hour talking to a customer service agent who said they'd filled a form in for another department and I'd hear within 5 to 7 working days. Not holding breath.

Then asked about another issue I have (thanks to EE) and the agent put me on hold and then hung up! An hour of my life wasted. Thanks ee