I Can't view my bill

[LesleyHunter985]

Anyone else having issues on their EE app and desktop with regards to viewing bills. I am unable to view previous and current bills. This has been like this for the last 6 days

[cpharvey]

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@Simon1882 wrote:

Ok well at least it's not just me then.

Spent half an hour talking to a customer service agent who said they'd filled a form in for another department and I'd hear within 5 to 7 working days. Not holding breath.

Then asked about another issue I have (thanks to EE) and the agent put me on hold and then hung up! An hour of my life wasted. Thanks ee

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Sadly that indeed was a waste of your time. There's no "form to fill out" in the care center, that's  complete BS to ensure you feel like you are being taken care of and they are doing something. They are not doing anything except getting you off the phone.

You also won't hear anything in 5-7 days, there's not going to be a followup.

I may sound derisive, but unfortunately experience has taught me to be so, especially with first line support our of EE.

[Profile closed]

Why am I still having this problem if so many people have complained about it?  Doesn't say a lot for BT/EE customer service.  I had wanted to transfer my mobile from Vodafone to EE to get the benefits from already having a BT/EE broadband plan.  Looks like I will be going the other way and transferring my broadband to Vodafone.

[Simon1882]

Still can't view my bill.

Can we take this to the ombudsman or something? I should have the ability to view my bill!

[pater75]

Why can’t I view my bill for mobile usage?

[Peter_W]

Good afternoon @pater75, welcome to the EE Community 😊

Is it just your mobile bills that you're unable to view at the moment, or are you unable to log in full stop?

Have you been able to view these in the past as well? 

If you have, it's worth double checking to make sure it's not a different email address you're registered with. 
Peter

[MdotEighty]

Jumping in to say the same. I've been with EE for 6 months now and despite several calls I've yet to be able to see a single bill. I've been assured multiple times that it is being looked at, however with the announced price rises I am unable to view any details of my account such as breakdown of costs for services etc.

I'll be starting to seek legal advice around this if this isn't sorted before the price increases come into effect, as this is very likely a breach of section C2 of Ofcom's General Conditions of Entitlement regulation.

[Johnathanmono79]

Hello all

After many months I managed to fix this problem with being unable to view my bills 

I changed network to Three. No more stress and perfect app to view my bills.

Job done and good ridden EE!

Cheers and good luck everyone 🙏