How do I access online chat

[BODOG]

I'm trying to get my contract FONE unlocked as I payed the contract for this XR pro a couple of years ago now I'm a vunrable adult and I can't even txt them to sort this out what can I do to sort this out as I'm on my own and don't know we're this £225 bill has come from as my support worker sorted it out about not receiving the new IFONE 15pro max and I need a working fone to my disability s I no I need the puck code so I can put a sim in for now 

[Christopher_G]

Hi @BODOG 

Welcome to the community. We'll do our best to help.

Are you able to access the live chat link in the help section of the EE App? They'll be able to discuss your bill with you. 

If your SIM is locked, you can find your PUK code in the plans & subscriptions section of your EE Online account. The live chat team would be able to help you with that too, though.

Chris

[Pablo_stlucia75]

Ok thanks 

[Numanhussain663]

I want to

change billing methods 

[Leanne_T]

Hi there @Numanhussain663 

Do you have a pay monthly or pay as you go account? 

How do you currently pay and what would you like to change to? 

Thanks 🙂

Leanne.

[Pr1995]

What is the ee message centre  number as I am unable to send a text message

[Pr1995]

I'm unable to send a text message it keeps failing i wanted to check the message centre number

[XRaySpeX]

@Pr1995 : For sending texts, ensure your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

[Pr1995]

Text messages have just start to fail to send

[Katie_B]

Hi @Pr1995. 

Are you pay as you go or pay monthly?

Katie