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Can’t link device to account

PaulDH
Investigator
Investigator

‎07-04-2024 08:06 AM

I can’t link my device to my profile via the website and I can’t identify the My EE app on Google play.

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎07-04-2024 08:18 AM

Hi @PaulDH 

What problems/error are you receiving via the website. 

This is the EE app in the play store:

tempFileForShare_20240407-081624.jpg

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne149
Visitor

‎21-09-2024 09:21 AM

Can’t link device to account

0 Helpful
Leanne_T
EE Community Support Team
In response to Leanne149

‎21-09-2024 11:48 AM

Hi @PaulDH 

Thanks for coming to the community.

Do you have a new EE account? 

When you log into the EE app, the main page should show a 'link product' option, do you have this? 

Thanks.

Leanne.