Can’t link device to account

PaulDH
Investigator
Investigator

‎07-04-2024 08:06 AM

I can’t link my device to my profile via the website and I can’t identify the My EE app on Google play.

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎07-04-2024 08:18 AM

Hi @PaulDH 

What problems/error are you receiving via the website. 

This is the EE app in the play store:

tempFileForShare_20240407-081624.jpg

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne149
Visitor

‎21-09-2024 09:21 AM

Can’t link device to account

0 Helpful
Leanne_T
EE Community Support Team
In response to Leanne149

‎21-09-2024 11:48 AM

Hi @PaulDH 

Thanks for coming to the community.

Do you have a new EE account? 

When you log into the EE app, the main page should show a 'link product' option, do you have this? 

Thanks.

Leanne.