Can’t access my account

[Cloudofutopia]

I have been unable to access my account through the app and website for months. I can’t check my bill, or pay it through the app and website - it says an error has occurred. I spoke to customer service through chat and they just told me it’s being worked on (2 months ago). They also told me they had no facility to email me a copy of my bill so I could check it!! They could send a copy through the post (which would take up to 14 days), for which they would charge me.. even though the issue is theirs. Where’s the transparency with billing??!

[Johnmcgarry7390]

I have the same issue iv been struggling for four months now i have tried to even leave the company but contracts stop that a have been cut off and had to pay over the phone which i feel most uncomfortable asking someone to pay my bill with my bank details and I have also tried calling to resolve it and every time iv been told everything is OK and working fine haha a joke il be switching soon as my contract ends 

[JacksonItalo]

How was it resolved? What did you have to do? I've been having the same problem for 3 months now, ever since I got the line I've never had access.

[Rach_H]

Hi @JacksonItalo,

Welcome to the Community!

I'd recommend reaching out to our team and they will be able to look into why you're having this issue, and work to get this rectified moving forward.

Rach