Can’t access my account

[Cloudofutopia]

I have been unable to access my account through the app and website for months. I can’t check my bill, or pay it through the app and website - it says an error has occurred. I spoke to customer service through chat and they just told me it’s being worked on (2 months ago). They also told me they had no facility to email me a copy of my bill so I could check it!! They could send a copy through the post (which would take up to 14 days), for which they would charge me.. even though the issue is theirs. Where’s the transparency with billing??!

[Johnmcgarry7390]

I have the same issue iv been struggling for four months now i have tried to even leave the company but contracts stop that a have been cut off and had to pay over the phone which i feel most uncomfortable asking someone to pay my bill with my bank details and I have also tried calling to resolve it and every time iv been told everything is OK and working fine haha a joke il be switching soon as my contract ends