For todays instalment, I shall tell you the tale of following the advice from the very helpful @Katie_B (EE Community Support Team).
Katie pointed out that apart from the awful (my opinion) 150 system, it is possible to use a chat system. This I had completely missed or over looked. I followed her link and opened a chat window. I was greeted by a statement to say the wait time was about 20 minutes, but at least I didn't have a phone stuck to my ear. To my surprise I was chatting to an operative within a couple of minutes. I explained as briefly as I could, the on going problems I am encountering and that I was not alone.
A small concern to note here is that not being able to hear the person on the other end makes it quite difficult for me to judge whether the operative on the other end sound confident that they understand your problem and/or have the faintest clue of how to deal with it. Or quite possibly is this just another remote, off shore call centre that don't know, don't care and possibly can't be bothered.
To my surprise my contact quite quickly informed me that my phone (phone number) was not linked to my account and he could rectify this. A minute or so latter he reported it was done and everything should be ok now, but to wait 24-48 hours for the information changes to update servers. (Having worked prior to retirement for many years in I.T. and Electronics I find 48 Hours a tad hard to swallow).
To give it a fair chance I waited almost 48 Hours and I am here to report the results.
The Web Site still does not work at all. On logging in I am presented with the usual Home screen with the error "There seems to be a problem..." (10-060) If I then click on Profile it enters a continuous loop of trying to load. So no change there.
The App did fair a bit better. I cleared data and caches first just to be sure then logged in. The app opened, I tried profile and it opened as well. Excellent I thought, though disappointed as profile does not contain any options to allow you to change user name or password, or to remove or delete the profile or account.
Moving on I clicked Your Orders, it opened, I have no orders but it opened. I clicked Plans & Subscriptions, it also opened and displayed all the correct and up to date information. I was so excited, so finally I clicked the dreaded Bills & Payments and........................I was deflated instantly as I was greeted by our old friend " Sorry, something's gone wrong" blah blah blah call 150.
I am now open to all and any suggestions, but please don't tell me to call 150 again or to try the chat system as it is becoming obviously crystal clear that the helpful people on these systems do not have either the skill set or access to the areas of the system that are needed to resolve the problems we share. As complaints and Tickets go unanswered, how are we ever going to get the problems escalated to anybody senior or technically qualified enough to be able to try and resolve this.
Until the next time.
Hang loose and stay safe.
