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Katie_B mentioned you in a conversation. Visit Re: Bills and Payments not
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Here's what they said:
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Hi
@TTTTTTTT1<>
.
Welcome to the community.
I am sorry to hear this has happened.
Are you able to log in online rather than the app?
Have you had two payments of the same amount taken?
Do you have a direct debit in place?
Speak soon,
Katie
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Reply
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Hi Katie, thank you for replying. Not tried online yet, but the App is
truly dreadful. Why so complicated? And ineffective. The payments are
different and I also made a payment via my bank directly. I have
transferred over from BT since June. Not had any clear information from EE
regarding my status or when the bills apply or what they are referring to.
Even had to phone to get my account number. I think I am within 14 days
since the latest contract so have time to cancel. I did have the Complaints
department contact me and said I would be given a credit on my next bill.
This should be simple, and customers just want the information relevant to
them, but the process is like trying to buy a house.
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