Bills and Payments not working

Profile closed
Not applicable
Options
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
31-08-2023 02:18 PM
Since the recent update to the android app I am not able to see anything but an error message when trying to check Bills & payments, both in the app and online web browser.
Is there a fix available please.
Solved! See the answer below or view the solution in context.
111 REPLIES 111
Options
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
31-07-2024 11:20 AM
[image: EE Logo] <>
My EE <>
Shop <>
Help <>
Why EE <>
Your name just came up!
Katie_B mentioned you in a conversation. Visit Re: Bills and Payments not
working
<>
to
check it out and reply.
Here's what they said:
------------------------------
Hi @TTTTTTTT1
<>
.
Welcome to the community.
I am sorry to hear this has happened.
Are you able to log in online rather than the app?
Have you had two payments of the same amount taken?
Do you have a direct debit in place?
Speak soon,
Katie
------------------------------
Reply
The EE Community Team
EE Community
<>
| Log into My EE
<>
| Official
EE Help
<>
[image: Twitter] <>
[image: Facebook] <>
[image: YouTube] <>
[image: Linkedin] <>
Manage your EE Community emails
<>
or unsubscribe
<>
Hi Katie, thank you for replying. Not tried online yet, but the App is
truly dreadful. Why so complicated? And ineffective. The payments are
different and I also made a payment via my bank directly. I have
transferred over from BT since June. Not had any clear information from EE
regarding my status or when the bills apply or what they are referring to.
Even had to phone to get my account number. I think I am within 14 days
since the latest contract so have time to cancel. I did have the Complaints
department contact me and said I would be given a credit on my next bill.
This should be simple, and customers just want the information relevant to
them, but the process is like trying to buy a house.
Show quoted text
My EE <>
Shop <>
Help <>
Why EE <>
Your name just came up!
Katie_B mentioned you in a conversation. Visit Re: Bills and Payments not
working
<>
to
check it out and reply.
Here's what they said:
------------------------------
Hi @TTTTTTTT1
<>
.
Welcome to the community.
I am sorry to hear this has happened.
Are you able to log in online rather than the app?
Have you had two payments of the same amount taken?
Do you have a direct debit in place?
Speak soon,
Katie
------------------------------
Reply
The EE Community Team
EE Community
<>
| Log into My EE
<>
| Official
EE Help
<>
[image: Twitter] <>
[image: Facebook] <>
[image: YouTube] <>
[image: Linkedin] <>
Manage your EE Community emails
<>
or unsubscribe
<>
Hi Katie, thank you for replying. Not tried online yet, but the App is
truly dreadful. Why so complicated? And ineffective. The payments are
different and I also made a payment via my bank directly. I have
transferred over from BT since June. Not had any clear information from EE
regarding my status or when the bills apply or what they are referring to.
Even had to phone to get my account number. I think I am within 14 days
since the latest contract so have time to cancel. I did have the Complaints
department contact me and said I would be given a credit on my next bill.
This should be simple, and customers just want the information relevant to
them, but the process is like trying to buy a house.
Show quoted text
Options
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
31-07-2024 11:32 AM
Hi @TTTTTTTT1.
Please could you try logging online and letting us know if this works?
Do you have home broadband and mobile with EE?
Katie

- « Previous
- Next »
Related Content
- Can't view my bills online in Contracts & Billing
- URGENT!!! Complaint: EE Misinformation Leading to Overbilling in Contracts & Billing
- Abroad, phone is disconnected due to bill payments in Contracts & Billing
- Upfront payments not being refunded in Orders
- Cannot access Bill & Payment information in Contracts & Billing