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why i cant use online chat

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xueqin
Investigator
Investigator

‎30-07-2024 06:50 PM

IMG_0314.png

 

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1 SOLUTION

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Leanne_T
EE Community Support Team

‎31-07-2024 11:12 AM

Hi @xueqin 

Thanks for coming to the community 🙂

Do you have a home broadband query we can help you with on the community? 

You can find ways to contact us on the Contact EE page. 

Leanne. 

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XRaySpeX
EE Community Star
EE Community Star

‎30-07-2024 06:53 PM

There is no Live Chat for BB or PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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xueqin
Investigator
Investigator
In response to XRaySpeX

‎30-07-2024 06:57 PM

I had this option before, but it suddenly disappeared these days

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XRaySpeX
EE Community Star
EE Community Star
In response to xueqin

‎30-07-2024 06:58 PM

Are you on Home BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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xueqin
Investigator
Investigator
In response to XRaySpeX

‎30-07-2024 07:00 PM

home broadband？ yes。

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XRaySpeX
EE Community Star
EE Community Star
In response to xueqin

‎30-07-2024 07:02 PM

Never been Live Chat for Home BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team

‎31-07-2024 11:12 AM

Hi @xueqin 

Thanks for coming to the community 🙂

Do you have a home broadband query we can help you with on the community? 

You can find ways to contact us on the Contact EE page. 

Leanne. 

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