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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 599289 Views
  • 0 replies
  • 12 Helpful

Not Receiving Passcode

Hi. I've already got My EE App on my phone and it's got my mobile phone contracts associated with it.  I'm trying to link/add my "new" home broadband account with EE but the registered mobile for the verification is different (which should not be a p...

Downloading a Bill

I have logged into my account on line (not on the app) and i go to billing and i press dowload bill and its not downloading the bill - then an error message appears. I have tried doing this for two hours!  Even logged off and back in several times.  ...

AlexJ1 by Visitor
  • 406 Views
  • 1 replies
  • 0 Helpful

Date must be after date of birth

Is there someone that can help me with this issue? Having same problem that a couple of other users have described on this forum. Have a 20% off discount code that I want to apply so can’t do the order over the phone  

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podcfc67 by Investigator
  • 1695 Views
  • 11 replies
  • 3 Helpful

About ee service phone number

07953 966 350, is this an official contact number of ee? I call EE service through the app, it automatically call this number but not 07953 966 150.

q726ydyh by Investigator
  • 1255 Views
  • 4 replies
  • 0 Helpful

Account migration ee id

Technical support have informed me there is a problem migrating some new ee customers re. ee id to the platform online/app where access to billing and family data sharing can be managed.I am affected by this.How long will it take to resolve?

Doddy01 by Investigator
  • 442 Views
  • 3 replies
  • 1 Helpful

Contacting EE

Hi all, trying to get through to EE on the phone and all I get is a text message saying someone will contact me in 15 minutes. No phone call from them at all. 

BOBTEL by Visitor
  • 510 Views
  • 2 replies
  • 0 Helpful