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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 609952 Views
  • 0 replies
  • 12 Helpful

2 Factor authentication/ EE web portal - Quiet roll out?

I presume this is new, just noticed this, not sure if I should attempt this? Has anyone else tried yet? Apparently, no going back allowed?Any more information about this from EE? Security-enable-2factor-authentication-Four-May-TwentyFour 

ee-profile-sec-two-factor-authentication.png
354- by Star Contributor
  • 860 Views
  • 4 replies
  • 1 Helpful

Resolved! Data gifting

Since the recent upgrade to the App, one of the four numbers on my account doesn’t appear in the list for data gifting. I tried it on the website and it worked. But the app ignores one of the numbers. I normally do this gifting operation every month....

Lee010715 by Investigator
  • 729 Views
  • 2 replies
  • 0 Helpful

Gifted Data

I receive gifted data and I used to be able to check my data usage on the EE app.  I no longer seem able to do this and I have tried several times but it seems only the bill payer gets to see my usage.  What am I doing wrong please?

Valerie20 by Investigator
  • 1416 Views
  • 11 replies
  • 1 Helpful

App

I can’t access my billing information on the EE app. Keeps saying there’s a problem and to try again later but this has been going on for weeks. Is anyone else having issues? I have an iPhone.

General iffiness of EE online

Hi there,Once the mobile broadband gets going it's great, but sorting out the top-up and setting up an add-on is a pain in the **bleep**.   It never works properly online.  It should also allow you to get the top-ups and the add-ons sorted out withou...

Senyoln by Visitor
  • 371 Views
  • 0 replies
  • 0 Helpful