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Bills and Payments not working

Profile closed
Not applicable

Since the recent update to the android app I am not able to see anything but an error message when trying to check Bills & payments, both in the app and online web browser.

Is there a fix available please.

111 REPLIES 111
Leanne_T
EE Community Support Team

Hi @adtilley 

Once one of the team is available they will call you back, you can call us on 150 and select option 1, option 2 and then account queries to be transferred to one of the team. 

Leanne.

adtilley
Established Contributor
Established Contributor

That's not what the text said.

It said an 'advisor will you back on XXXXXX in the next 15 mins from XXXX'

That text was sent at 11.01am

Leanne_T
EE Community Support Team

I am very sorry you have not received the call @adtilley 

Please try contacting us as advised above and the team will help you further and get this looked into.

Leanne.

adtilley
Established Contributor
Established Contributor

the whole process is appalling - you have to fudge it to get away from the useless visual process

adtilley
Established Contributor
Established Contributor

still no resolution - was promised a call back yesterday evening. It didn't happen (surprise, surprise)

As I have no access to billing how do I switch paper billing back on at zero cost?

I rang them and explained the issue is on their end. I got 1 paper bill for
free. I'll have to do this every month untill they fix it
adtilley
Established Contributor
Established Contributor

absolutely ridiculous

 

TonyCurrie
Explorer

I was a BT Business customer and all my bills were rolled together and paid by Direct Debit.  Suddenly, I am told EE will deal with my mobile and their customer service seems to be almost non-existent.  I am running a business and expect suppliers to either use Direct debit or submit an invoice for payment.  Haning on the phone or dealing with incoherent call centres is not something I am prepared to do.  I have the same issue as everyone else in this thread and as far as I am concerned the fault lies with EE and until they have fixed it I shall not be paying any bills.

Leanne_T
EE Community Support Team

Hi @TonyCurrie 

I am sorry to hear you are unable to view the bills. 

Can you view and download the bills if you log into your My EE account online using a web browser? 

If not, do you get an error message? 

Leanne.

adtilley
Established Contributor
Established Contributor

Still no resolution. Still no reply to my problem from EE. 

Should I cancel my direct debit since EE can't provide me with access to a bill?