31-08-2023 02:18 PM
Since the recent update to the android app I am not able to see anything but an error message when trying to check Bills & payments, both in the app and online web browser.
Is there a fix available please.
Solved! See the answer below or view the solution in context.
10-09-2023 11:27 AM
Hi @adtilley
Once one of the team is available they will call you back, you can call us on 150 and select option 1, option 2 and then account queries to be transferred to one of the team.
Leanne.
10-09-2023 11:30 AM
That's not what the text said.
It said an 'advisor will you back on XXXXXX in the next 15 mins from XXXX'
That text was sent at 11.01am
10-09-2023 11:32 AM
I am very sorry you have not received the call @adtilley
Please try contacting us as advised above and the team will help you further and get this looked into.
Leanne.
10-09-2023 11:37 AM - edited 10-09-2023 11:37 AM
the whole process is appalling - you have to fudge it to get away from the useless visual process
13-09-2023 11:16 AM
still no resolution - was promised a call back yesterday evening. It didn't happen (surprise, surprise)
As I have no access to billing how do I switch paper billing back on at zero cost?
13-09-2023 11:22 AM
13-09-2023 11:31 AM
absolutely ridiculous
14-09-2023 05:25 PM
I was a BT Business customer and all my bills were rolled together and paid by Direct Debit. Suddenly, I am told EE will deal with my mobile and their customer service seems to be almost non-existent. I am running a business and expect suppliers to either use Direct debit or submit an invoice for payment. Haning on the phone or dealing with incoherent call centres is not something I am prepared to do. I have the same issue as everyone else in this thread and as far as I am concerned the fault lies with EE and until they have fixed it I shall not be paying any bills.
15-09-2023 07:54 AM
Hi @TonyCurrie
I am sorry to hear you are unable to view the bills.
Can you view and download the bills if you log into your My EE account online using a web browser?
If not, do you get an error message?
Leanne.
15-09-2023 08:17 AM
Still no resolution. Still no reply to my problem from EE.
Should I cancel my direct debit since EE can't provide me with access to a bill?