Bills and Payments not working

[Profile closed]

Since the recent update to the android app I am not able to see anything but an error message when trying to check Bills & payments, both in the app and online web browser.

Is there a fix available please.

[adtilley]

Will they? Do you know that? Still nothing back and nothing working.

[adtilley]

It's amateur level IT quite honestly. How can they be this bad?

[Leanne_T]

Hi @adtilley 

To get an update on the support ticket, please get back in touch with our mobile care team who will have access to your account and help you further. 

Thank you. 

Leanne.

[adtilley]

they told me they'd contact me by email. Do you really think asking a customer to wait for 30 minutes to get a call answered again is the right response here?

[Leanne_T]

I see, thank you @adtilley 

Once the team have an update they will be in touch, if you would like to get this looked into further please get in touch. I am sorry we have no access to the ticket raised or your account on the community. 

Leanne.

[adtilley]

do they work Sundays?

[Leanne_T]

Hi @adtilley 

If you call us the team are available Monday to Friday, 8am to 9pm and 
Saturday and Sunday, 8am to 8pm.

Leanne.

[adtilley]

Thank you - I have

[Leanne_T]

Thanks @adtilley 

Hope this is sorted soon for you.

Leanne 🙂

[adtilley]

so using the visual thingy Ive had a text saying I'll get a call back in 15 mins. It's now 23 mins later. 

You really do struggle with good customer service it seems.