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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have the same issue. I cannot access/manage my mobile bills through the app or the website. I can manage broadband fine. The issue has been going on since at least November (that is when I noticed it) and I have had to get my bills sent hardcopy i...
Hi,on the app i verified my id about a a year ago, but now because my passport expired it says i need to verify a new id, but how can i do that when it doesnt give me an option to reverify it
I’m getting error notices on the app and on webpage that my account can not load, can a minder please help me? I’ve tried all suggested steps already
When I go to ee.co.uk, I often get a white screen with just the word 'BLOCKED' in the top left hand corner.This persists even after I've cleared cookies. Any ideas?I'm using Chrome on Windows, over Plusnet full fibre.
This has started today after I had problems with the blank page with blocked showing.The log in credentials for my EE account and this forum are the same which may be the issue.Normally I could log in here and log out with no problems but now if I on...
Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...
I am trying to link products to my account online - Broadband and TV. Every time I try to do this I get an error message asking me to try again later. I keep coming back to try again later and it does the same thing.I have put my account number in - ...
I have been unable to access my account through the app and website for months. I can’t check my bill, or pay it through the app and website - it says an error has occurred. I spoke to customer service through chat and they just told me it’s being wo...
Hi im trying to link my sons separate EE sim only to my EE account. Its telling me its done but nothing is showing. How do i fix it? At this point we dont even know what he gets with his sim only as have no way to see it, i dont know where its regist...
