Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App not showing data, minutes or texts

Sarah12321
Contributor
Contributor

‎01-11-2022 11:31 PM

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

265 REPLIES 265
Smalin
Investigator
Investigator

‎17-11-2022 07:31 AM

Is this actually being looked into? It's been 2 weeks, in August it was 3 or 4 days. 

Mustafa365
Established Contributor
Established Contributor
In response to Smalin

‎17-11-2022 07:33 AM

They say it is, but it had been down for a long time, this time...

grsdev
Expert Contributor
Expert Contributor
In response to Hoschie2001

‎17-11-2022 07:35 AM

@Hoschie2001 There's nothing wrong with the new app. It's the back-end from which it gets the data to display that's playing up. You get the same zero allowance on screen if you log into the online version of My EE at https://myaccount.ee.co.uk.

grsdev
Expert Contributor
Expert Contributor
In response to Smalin

‎17-11-2022 07:37 AM - edited ‎17-11-2022 07:37 AM

@Smalin We've been assured by moderators that it is indeed being looked into. Pure speculation: they're digging deeper down than last time because it broke again after only 2 months.

Mustafa365
Established Contributor
Established Contributor
In response to grsdev

‎17-11-2022 04:38 PM

It must be a really serious problem to be taking nearly 3 weeks to fix!

0 Helpful
Ben5411
Visitor

‎17-11-2022 06:23 PM

I have a subscription pack for my son, but I don't know how to tell how much data is left this month. My allowances all say 0 and I have credit of £15. Neither of these things make sense to me.

Some explanation of how it all works would be most welcome.

Thanks

Ben

XRaySpeX
EE Community Star
EE Community Star
In response to Ben5411

‎17-11-2022 06:51 PM - edited ‎17-11-2022 07:11 PM

@Ben5411 , @olaf140880 : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
YichunSu
Visitor
In response to XRaySpeX

‎17-11-2022 06:57 PM

Today I found there’s no signal at all, l can’t call or use data, after I log in my ee app it shows 0 minutes and 0 data but my £15 package seems normal and there’s enough money in my account, I tried to shut off my phone and restart but doesn’t work, please check my account 

0 Helpful
olaf140880
Visitor

‎17-11-2022 07:07 PM

Hello, same thing here, it should be like 50-60GB of internet but it shows 0 out of 0. Is there any problem with EE?

Mustafa365
Established Contributor
Established Contributor
In response to olaf140880

‎17-11-2022 08:12 PM

You bet there's a problem!  At the moment the only way to check your allowances is to text Al or Bal to 150.  EE will then send you a text with all the details.  

0 Helpful