App not showing data, minutes or texts

Sarah12321
Contributor
Contributor

‎01-11-2022 11:31 PM

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

265 REPLIES 265
Mustafa365
Established Contributor
Established Contributor
In response to RIchiec29

‎15-11-2022 05:02 PM

Yes, at least 2 weeks...

0 Helpful
Tony466
Explorer

‎15-11-2022 05:09 PM

I Bought a £10 pack for 4 gb and unlimited texts, but on the app, it says i have 0 GB so i was wondering why i can't actually see how much 4g i actually have.

XRaySpeX
EE Community Star
EE Community Star
In response to Tony466

‎15-11-2022 05:12 PM - edited ‎15-11-2022 05:44 PM

@Tony466 , @Flyfish : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Flyfish
Visitor
In response to XRaySpeX

‎15-11-2022 05:38 PM

Why has my calling minutes and texts gone to zero and my data reduced to 3GB when I haven't used that amount 

Barbara64
Visitor
In response to XRaySpeX

‎15-11-2022 06:30 PM

I have had problems with the app since 4 November 2022. Since the maintenance work on 3 November I di not see my amount of data and minutes. I have uninstalled and reinstalled the app numerous times to no avail. When will the app issues be fixed

XRaySpeX
EE Community Star
EE Community Star
In response to Barbara64

‎15-11-2022 06:33 PM - edited ‎15-11-2022 06:45 PM

@Barbara64 : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team
In response to Tony466

‎15-11-2022 06:35 PM

Hi @Tony466

Welcome to the community.

What does it say when you text AL to 150?
Chris

0 Helpful
Mustafa365
Established Contributor
Established Contributor
In response to Flyfish

‎15-11-2022 06:41 PM

The phone & computer apps aren't working.  You can text Bal to 150, and you'll get a text detailing all your allowanaces.  

Christopher_G
EE Community Support Team
In response to Flyfish

‎15-11-2022 06:59 PM

Hi @Flyfish

What does it say when you text AL to 150?
Chris

0 Helpful
Hoschie2001
Investigator
Investigator

‎16-11-2022 07:10 PM

EE should roll out the old app. The new updated version doesn’t work!!!