App not showing data, minutes or texts
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01-11-2022 11:31 PM
My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.
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15-11-2022 05:02 PM
Yes, at least 2 weeks...
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15-11-2022 05:09 PM
I Bought a £10 pack for 4 gb and unlimited texts, but on the app, it says i have 0 GB so i was wondering why i can't actually see how much 4g i actually have.
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15-11-2022 05:12 PM - edited 15-11-2022 05:44 PM
@Tony466 , @Flyfish : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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15-11-2022 05:38 PM
Why has my calling minutes and texts gone to zero and my data reduced to 3GB when I haven't used that amount
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15-11-2022 06:30 PM
I have had problems with the app since 4 November 2022. Since the maintenance work on 3 November I di not see my amount of data and minutes. I have uninstalled and reinstalled the app numerous times to no avail. When will the app issues be fixed
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15-11-2022 06:33 PM - edited 15-11-2022 06:45 PM
@Barbara64 : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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15-11-2022 06:35 PM
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15-11-2022 06:41 PM
The phone & computer apps aren't working. You can text Bal to 150, and you'll get a text detailing all your allowanaces.
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15-11-2022 06:59 PM
Hi @Flyfish
What does it say when you text AL to 150?
Chris
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16-11-2022 07:10 PM
EE should roll out the old app. The new updated version doesn’t work!!!
