App not showing data, minutes or texts

[Sarah12321]

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

[Mustafa365]

Yup, it's still down!

[Christopher_G]

Hi @William3591

Welcome to the community.

What does it say when you text AL to 150?
Chris

[535]

My account on EE says that I've used over 7GB last week, while my phone says I've used less than 3GB. What's causing this difference? Is it possible to see a day by day usage breakdown from EE?

[XRaySpeX]

@535 : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.

[MCOSTA]

My internet allowance shown on the app is stuck at 0.0Gb despite still having internet.

My allowance renewal didn't t'fix the bug. 

[Northerner]

Hi @MCOSTA 

Close down the app then go into settings - apps/application management - find the EE app and clear the cache/data options.

Does that help 

Thanks 

[MCOSTA]

Hi

It didn't fix it. I've just seen that my allowance is also shown at 0.0Gb on the website. 

If I remember well, the bug was triggered when I reached 80% of my allowance last month. 

[XRaySpeX]

@MCOSTA  : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.

[Jon_K]

Thanks for coming to the community, @535.

What phone are you using?

Does your phone also pick up background usage?

Jon

[RIchiec29]

Yea my been like it for few weeks too