Hello @Dee9121 ,
Welcome to the community,
What. Add ons are you trying to add on and how are you doing them?
Are you on pay as you go or contract? We need more information to help you with your query.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
