No suitable plans

[Becca86]

I am now eligible to upgrade, however, when I use the app or online it says “sorry there are not suitable plans available for this device right now” on each phone I click on. Why is this? What do I need to do? 

[Christopher_G · Accepted solution]

Welcome to the community, @Becca86 

I'm sorry to hear that you're not able to see your upgrade offers. Have you tried on a couple of different devices/browsers?

Chris