EE Community info & News

Welcome!  Here you will find updates and info about the Community

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Forum Posts

Meet our Community Stars

Whether you're visiting the EE Community for the first time, or you're a regular visitor, you've probably read a post from one of our Community Stars. The Community Stars are our local neighbourhood superheroes who give up their spare time to help ou...

James_B by EE Community Manager
  • 3252 Views
  • 0 replies
  • 5 Helpful

Meet our Community Team

I am proud to introduce you to our amazing team of EE Staff who work super hard to make the EE Community a great place to visit. Not to be confused with our excellent team of Community Stars - our most trusted, knowledgeable and dedicated members, he...

James_B by EE Community Manager
  • 4777 Views
  • 0 replies
  • 3 Helpful

EE Community - How to guide

Hi, Welcome to our fresh new Community.  Whether you are a new member or have been with us for years, I thought it would be useful to give some pointers on mastering the basics of using the Community to get the help you need. You don't need to regist...

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Sean_D by Former EE Community Manager
  • 7830 Views
  • 0 replies
  • 7 Helpful

Community badges and how to earn them

To keep things lively, we like to have some fun as well as create a little bit of healthy competition. As part of this, we have lots of great badges that you can earn whilst you are using the EE Community.    Everyone can earn badges, and there are l...

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Sean_D by Former EE Community Manager
  • 10027 Views
  • 0 replies
  • 74 Helpful

EE Community Star program

We created the Community Star program quite a few years ago to recognise the exceptional contributions of our more active members.  Our Stars have a real passion for helping others and sharing their wealth of knowledge and experience which make them ...

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Sean_D by Former EE Community Manager
  • 8894 Views
  • 0 replies
  • 36 Helpful

EE Community guidelines

Welcome,   We want you to get the most from your experience in the EE Community.  To make this possible we have some guidelines that should ensure our community is an enjoyable, friendly and informative place to visit for all who choose to do so.   T...

Sean_D by Former EE Community Manager
  • 7984 Views
  • 0 replies
  • 5 Helpful

Resolved! Wonderful customer service

I went to the ee store in Trowbridge and Jayden spent over an hour, very patiently, kindly and politely sorting out all the problems with my ee account. Now I can see my bills and the ee app is successfully downloaded on to my phone. I have spoken to...

Alex4861 by Visitor
  • 351 Views
  • 1 replies
  • 1 Helpful

Resolved! “Privacy Portal”

I have requested some data from EE and then received an email directing me to the “Privacy Portal” which I cannot locate and there was no link in the email. Can anyone direct me towards it? Many thanks, Anna 

ANNA64 by Investigator
  • 437 Views
  • 1 replies
  • 0 Helpful

trouble getting through to an advisor/guide?

Hi, I've been with Orange/EE since 1999 (I'm that old) and this is the first time I've ever really had issues with getting hold of anyone when calling 150, is it like this all the time now? the main reason I've stayed loyal over the years is because ...

EE Pension

Hi, I’ve just contacted Scottish Widows and they’ve advised the EE pension funds had been transferred  into Legal and General a couple months ago! I’ve received no communication or even received a welcome pack so how do we go about accessing our pens...

Hkphooy by Visitor
  • 784 Views
  • 3 replies
  • 1 Helpful

Resolved! Staff

I would like to praise Jack at your Plymouth centre. I was having trouble with a DPD delivery containing a new phone. I had no PIN number so they would not hand it to me. The original phone was lost but they sent the pin to that phone ! Never try to ...

Bill711 by Explorer
  • 387 Views
  • 2 replies
  • 1 Helpful

Call

I just booked a call back, 30 minutes later I received a text saying good talking to me, except I hadn’t spoken to anyone, let alone Ethan who claimed I had. I would still like to talk to someone 

Foote by Visitor
  • 354 Views
  • 1 replies
  • 2 Helpful

Positive Feedback

Hi!Can see a lot of similar posts but no answer.Is there a feedback form or email address to leave positive feedback? I didn't get the text survey after my phone call today and wanted to give positive feedback for Ellie who was great.Thanks! 

PEIM1989 by Visitor
  • 393 Views
  • 1 replies
  • 1 Helpful