6 Weeks 8 hours telephone calls still no help from EE

DS2000 · ‎16-09-2026

4 new contacts set up all failed pre book appointments failed no one knows the answer now paying more because I am out of contract can’t leave EE account frozen ask to speak to a manager told no manager available

Schockwave · ‎16-09-2026

Hello @DS2000 ,

Welcome to the community,

You can make a complaint here:

https://ee.co.uk/help/contact-ee/complaint

If after 8 weeks you do not receive a satisfactory result or have a deadlock, you can go to the ombudsmen, but I suspect you will receive a reply before then and hopefully a satisfactory one a well, good luck.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

View solution in original post

Schockwave · ‎16-09-2026

Hello @DS2000 ,

Welcome to the community,

You can make a complaint here:

https://ee.co.uk/help/contact-ee/complaint

If after 8 weeks you do not receive a satisfactory result or have a deadlock, you can go to the ombudsmen, but I suspect you will receive a reply before then and hopefully a satisfactory one a well, good luck.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

DS2000 · ‎16-09-2026

Thanks I’ll look into it

XRaySpeX · ‎16-09-2026

Contracts for what services/devices?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP