EE Community info & News

Welcome!  Here you will find updates and info about the Community

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Forum Posts

Meet our Community Stars

Whether you're visiting the EE Community for the first time, or you're a regular visitor, you've probably read a post from one of our Community Stars. The Community Stars are our local neighbourhood superheroes who give up their spare time to help ou...

James_B by EE Community Manager
  • 1636 Views
  • 0 replies
  • 5 Helpful

Meet our Community Team

I am proud to introduce you to our amazing team of EE Staff who work super hard to make the EE Community a great place to visit. Not to be confused with our excellent team of Community Stars - our most trusted, knowledgeable and dedicated members, he...

James_B by EE Community Manager
  • 2502 Views
  • 0 replies
  • 3 Helpful

EE Community - How to guide

Hi, Welcome to our fresh new Community.  Whether you are a new member or have been with us for years, I thought it would be useful to give some pointers on mastering the basics of using the Community to get the help you need. You don't need to regist...

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Sean_D by Former EE Community Manager
  • 6382 Views
  • 0 replies
  • 7 Helpful

Community badges and how to earn them

To keep things lively, we like to have some fun as well as create a little bit of healthy competition. As part of this, we have lots of great badges that you can earn whilst you are using the EE Community.    Everyone can earn badges, and there are l...

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Sean_D by Former EE Community Manager
  • 8624 Views
  • 0 replies
  • 73 Helpful

EE Community Star program

We created the Community Star program quite a few years ago to recognise the exceptional contributions of our more active members.  Our Stars have a real passion for helping others and sharing their wealth of knowledge and experience which make them ...

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Sean_D by Former EE Community Manager
  • 7425 Views
  • 0 replies
  • 36 Helpful

EE Community guidelines

Welcome,   We want you to get the most from your experience in the EE Community.  To make this possible we have some guidelines that should ensure our community is an enjoyable, friendly and informative place to visit for all who choose to do so.   T...

Sean_D by Former EE Community Manager
  • 6320 Views
  • 0 replies
  • 5 Helpful

EE Advert song

Hi everyone, I’m trying to find the name of the song used in a recent EE advert that aired this year.Here’s the YouTube link to the advert for referencehttps://youtu.be/6QkXMVyKII0 The song has been stuck in my head and I’d love to know the title and...

Excellent service

I had a very positive experience from Rohit, an EE billing messaging guide, who went the extra mile to sort my query and established a pleasant conversation while she tried to find a solution to my problem. 

Pension

Hello, I was an employee a long time ago, I'm looking for information on my pension please. Thanks

DylEvans by Visitor
  • 274 Views
  • 1 replies
  • 1 Helpful

EE is a crap company.

This company is terrible. Crap customer service. Only out so outright steal from you. The agents /robot do not listen and 9/10 times they don’t help you any issues. stay away from them 

EEcrap by Investigator
  • 794 Views
  • 5 replies
  • 1 Helpful

Christmas Sales Expected Start Date?

Hello,Does anyone have any idea when the Christmas sales will start for EE? Specifically the mobile contracts?I am thinking of upgrading and the phone i would like is not eligible for the Black Friday sales so i was going to wait until the Christmas/...

YusufHu by Investigator
  • 425 Views
  • 1 replies
  • 1 Helpful

Pension

HiI'm trying to locate details on the pension i paid into with EE from Aug 2006 to June 2012.I've contacted Scottish Widows who say they have no trace and been referred to Zurich who held them prior and they said they also have no trace. I'm now at a...

ama_696 by Visitor
  • 373 Views
  • 1 replies
  • 1 Helpful

Resolved! Just a little thank you!

I don’t know if this is the right place to post this and that this finds the right people because I didn’t get to reply to the message before the conversation was closed on EE messaging chat! I just wanted to say thank you so much to Sushant and Mohi...

LeaPea07 by Explorer
  • 723 Views
  • 4 replies
  • 6 Helpful

Resolved! Profile Post Count

Why is the Profile Post count far higher than the sum of the posts shown under Posts & Replies, often vastly higher (e.g. @Hippy 's)? Guessing it's something to do with Archived threads, but even newbies' Profiles have this discrepancy. EDIT: While I...

XRaySpeX by EE Community Star
  • 484 Views
  • 2 replies
  • 0 Helpful