EE Community info & News

Welcome!  Here you will find updates and info about the Community

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Forum Posts

Meet our Community Stars

Whether you're visiting the EE Community for the first time, or you're a regular visitor, you've probably read a post from one of our Community Stars. The Community Stars are our local neighbourhood superheroes who give up their spare time to help ou...

James_B by • EE Community Manager
  • 4790 Views
  • 0 replies
  • 6 Helpful

Meet our Community Team

I am proud to introduce you to our amazing team of EE Staff who work super hard to make the EE Community a great place to visit. Not to be confused with our excellent team of Community Stars - our most trusted, knowledgeable and dedicated members, he...

James_B by • EE Community Manager
  • 6904 Views
  • 0 replies
  • 3 Helpful

EE Community - How to guide

Hi, Welcome to our fresh new Community.  Whether you are a new member or have been with us for years, I thought it would be useful to give some pointers on mastering the basics of using the Community to get the help you need. You don't need to regist...

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Sean_D by • Former EE Community Manager
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  • 7 Helpful

Community badges and how to earn them

To keep things lively, we like to have some fun as well as create a little bit of healthy competition. As part of this, we have lots of great badges that you can earn whilst you are using the EE Community.    Everyone can earn badges, and there are l...

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Sean_D by • Former EE Community Manager
  • 11363 Views
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  • 74 Helpful

EE Community Star program

We created the Community Star program quite a few years ago to recognise the exceptional contributions of our more active members.  Our Stars have a real passion for helping others and sharing their wealth of knowledge and experience which make them ...

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Sean_D by • Former EE Community Manager
  • 10344 Views
  • 0 replies
  • 36 Helpful

EE Community guidelines

Welcome,   We want you to get the most from your experience in the EE Community.  To make this possible we have some guidelines that should ensure our community is an enjoyable, friendly and informative place to visit for all who choose to do so.   T...

Sean_D by • Former EE Community Manager
  • 9991 Views
  • 0 replies
  • 10 Helpful

Resolved! EE interview done but no official response

I completed an online first interview consisting of written questions and video questions. I then received an AI insight on my written answers and confirmation that my interview had been received and I would have my videos assessed, assumably by a re...

Mary2404 by • Visitor
  • 1182 Views
  • 3 replies
  • 1 Helpful

Great customer service

I want to praise your employee Gareth from the Doncaster office today for his endless patience, professionalism, good humour and demeanour in helping me to solve a problem. I had spoken to a number of others over several days and many hours and faile...

Resolved! Pensions

HiI'm a previous employee (2010-2014). Would someone be able to contact me regarding my pension plan please?Many thanksKatheine

Help with recruitment process

Hi,I'm reaching out to check on the status of my Retail Advisor application. I completed and passed the Sapia online assessment back on July 18th, but I haven't received any updates or interview invite links since.My candidate portal currently shows ...

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Staff had a meltdown

So I left EE today for my own reasons, I never had a problem with EE but after 10 years I found some better offers. The process was really simple and straight forward.When I cancelled my contract online I started receiving a phone call from a EE outb...

Kanejac by • Visitor
  • 276 Views
  • 1 replies
  • 0 Helpful

Reaching Out...

Hello EEWe are a small but mighty chairty based on the South Coast of England that supports children, teenagers, young adults and their families when they have been diagnosed with cancer and treated at UHS University Hospital Southampton.Like chariti...

Resolved! Abusive ee escalation team

Hi I've just spent the last few days being abused and railed and threatened by ee call centre staff,  it started with trying to get my complaint delt with in a professional manner .They have promised to call me back 6 times 4 of them by managers from...

Kevinhome by • Investigator
  • 2821 Views
  • 15 replies
  • 0 Helpful

Resolved! Feedback for Tilly

  I spoke with Tilly today regarding my situation, and I honestly cannot thank her enough for the kindness, patience, and understanding she showed me. I explained that I have a disabled child, and she listened carefully with genuine compassion. She d...