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Great customer service

glyn79tamar
Explorer

‎05-08-2026 05:55 PM

I want to praise your employee Gareth from the Doncaster office today for his endless patience, professionalism, good humour and demeanour in helping me to solve a problem. I had spoken to a number of others over several days and many hours and failed to get a solution. He is a credit to your company and deserves thanks. It was a marathon phone call that brought he desired result.

Glyn W

0 Helpful
3 REPLIES 3
Ali_A
EE Community Support Team

‎06-08-2026 09:13 AM - edited ‎06-08-2026 09:14 AM

Hi @glyn79tamar 

Thank you for the lovely feedback about Gareth. It's great to hear you experience of his patience, professionalism and well liked humour. I know he will be over the moon to read this. 

I'd like to make sure this gets to him and their manager. 

I'll send you private message. Please check your inbox and get back to me when you can.


Thanks


Ali

0 Helpful
glyn79tamar
Explorer
In response to Ali_A

‎06-08-2026 09:47 AM - last edited on ‎06-08-2026 09:54 AM by EE Community Moderator

I am reaching out to Ali who messaged me twice today. I have replied twice but they bounced back saying your address was a No reply address.

please try again

Glyn

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
Ali_A
EE Community Support Team

‎06-08-2026 11:24 AM

Hi @glyn79tamar 
 

You'll not be able to reply via the email you've received. 

Please open the message on the Community Forum and click on this link to reply.

Thanks 

Ali