EE Community info & News

Welcome!  Here you will find updates and info about the Community

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Forum Posts

Meet our Community Stars

Whether you're visiting the EE Community for the first time, or you're a regular visitor, you've probably read a post from one of our Community Stars. The Community Stars are our local neighbourhood superheroes who give up their spare time to help ou...

James_B by EE Community Manager
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  • 5 Helpful

Meet our Community Team

I am proud to introduce you to our amazing team of EE Staff who work super hard to make the EE Community a great place to visit. Not to be confused with our excellent team of Community Stars - our most trusted, knowledgeable and dedicated members, he...

James_B by EE Community Manager
  • 4724 Views
  • 0 replies
  • 3 Helpful

EE Community - How to guide

Hi, Welcome to our fresh new Community.  Whether you are a new member or have been with us for years, I thought it would be useful to give some pointers on mastering the basics of using the Community to get the help you need. You don't need to regist...

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Sean_D by Former EE Community Manager
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Community badges and how to earn them

To keep things lively, we like to have some fun as well as create a little bit of healthy competition. As part of this, we have lots of great badges that you can earn whilst you are using the EE Community.    Everyone can earn badges, and there are l...

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Sean_D by Former EE Community Manager
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EE Community Star program

We created the Community Star program quite a few years ago to recognise the exceptional contributions of our more active members.  Our Stars have a real passion for helping others and sharing their wealth of knowledge and experience which make them ...

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Sean_D by Former EE Community Manager
  • 8843 Views
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  • 36 Helpful

EE Community guidelines

Welcome,   We want you to get the most from your experience in the EE Community.  To make this possible we have some guidelines that should ensure our community is an enjoyable, friendly and informative place to visit for all who choose to do so.   T...

Sean_D by Former EE Community Manager
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  • 0 replies
  • 5 Helpful

Resolved! Grassroots

Hi I have just started coaching for a under 8 team and was wondering if EE would be able to sponsor us. Thank you

Charity donation request

Hello, I am helping my students with organising a raffle as part of our special needs students enterprise project. The aim of the raffle is for students to be able to self-fund their summer trip. Many are from disadvantaged backgrounds.Please could y...

Nikki702 by Visitor
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  • 5 replies
  • 0 Helpful

Resolved! Load More link

Can not get the Load More  link on the front Forum page to work. Is any one else having this problem?Using an iMac running Sonoma with Safari and Chrome browsers.

Dode_ by Established Contributor
  • 2234 Views
  • 16 replies
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Resolved! Thank you

Just wanted to say thank you so much for Chloe today who helped me find a good deal on my phone and being extremely patient with me as I asked most likely the silliest questions ! She definitely needs some appreciation for that ! lola 

Switch Points Access

Hi all, I left as an EE employee less than two years ago, but I’m fairly certain I had some Switch Points. Someone has left recently and still had access after a month, however, my access is blocked.Who is able to help in this situation?Cheers.

Resolved! Excellent Customer Service

Hi.I spoke to one of your customer service team in person today after she knocked on my door. We had a chat about Wi-Fi speeds and full fibre in my postcode.I want to let her know that I really appreciate the level of service she gave me. She was fri...

Open letter to Claire Gillies

Dear Ms GilliesUnder your predecessor EE had a policy to misrepresent products to existing customers in the knowledge that they would merely offer a derisory compensation package following a referral to a powerless ombudsman. I am wondering whether t...

TimBarber by Investigator
  • 1748 Views
  • 5 replies
  • 4 Helpful