Digital Home Phone

Post here to ask/answer questions about Digital Home Phone services.

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Forum Posts

How to set up your Digital Home Phone

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...

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JordanTA by EE Knowledge Specialist
  • 6587 Views
  • 8 replies
  • 0 Helpful

Home phone handset ring tone won’t save

Since changing my BT router to an EE one, I can no longer save the ring tone on my handset, I enjoyed a nice classical music clip which I can still select however it does not keep this when I use it very frustrating 

trying to recover lost landline number:URGENT

This is urgent: I lost my landline number on 11th of December 2024 when my EE account was transferred by EE, without my consent, to BT, with whom I previously had my account. The account was immediately transferred back and there was no problem with ...

red-green by Investigator
  • 1508 Views
  • 25 replies
  • 6 Helpful

Resolved! Forced change of landline number

When  I agreed to transfer to EE from BT on 29th July 2024 I only found out that my landline number had changed when I checked the EE-app to know when the new service would be operative ( 13th Aug). I rang EE immediately and was told there was nothin...

JLN1 by Contributor
  • 2938 Views
  • 23 replies
  • 5 Helpful

Number allocation question

I already have Digital Home Phone and my telephone number is the same as it has always been for this house - the area code denotes the major area exchange the call used to pass through, the next two numbers the satellite exchange of my village, and t...

WillKirk by Skilled Contributor
  • 603 Views
  • 4 replies
  • 1 Helpful

Resolved! Hub connection

Many thanks to  EE Aberdeen help line for fixing my connection problem... both the operator and Tech person ... Alan of the tech  division kept me informed of the procedure, and also connected me back to my old phone number...  We now have " lift off...

Happyme6 by Visitor
  • 431 Views
  • 1 replies
  • 2 Helpful

New EE hub, no landline

Had a new EE smart hub set up yesterday and now our BT digital home service is not working. I have done everything they say but it will not pair. The adapter [BT] just keeps flashing green. Any ideas? Thanks 

Resolved! House Move

I have contacted EE to set up the home phone line when I move in a couple of weeks. Very easy to talk to on the phone and sort things out. however, I have looked the the email regarding the move and it has my new address down, and then it says that t...