BT Decor 2600 issue

[lucky131]

We have a BT Decor 2600 phone. It works perfectly when connected to the EE Router. If used in a different room using the Home Phone Adapter it is possible to send/receive calls but the phone never actually rings on an incoming call. We are only aware of incoming calls when the phone's answer machine cuts in. I have tried resetting everything including switching off the Router for at least 5 minutes. Still the same issue. It appears that the Home Phone Adapater is the cause of the problem? Any suggestions?

[Debbie_G]

Hi @lucky131 

Thanks for coming to the community 😊
I'm sorry to hear the phone still isn’t ringing through the Home Phone Adapter when receiving a call. As you’ve already tried resetting everything and powering the router off, it’s best to get in touch with our team so this can be checked further.

Debbie

[JimM11]

@lucky131 The ATA see number 4, call your line and see if it flashes on the ata.

What your Digital Voice
Adapter light means
1 On initial plug in – flashes 0.5 seconds on,
2 seconds off
2 During registration – flashes quickly
0.5 seconds on, 0.5 seconds off
3 Once registered – stays solid green
4 During a call – flashes slowly 1 second on,
1 second off
5 Once registered, if there’s a connection
problem with your broadband – flashes
0.5 seconds on and 2 seconds off.
Maximum Digital
Voice devices
You can register a maximum of 5 Digital Voice
devices (that includes Digital Voice Handsets
or Digital Voice Adapters) to your new Hub at
one time

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