Digital Home Phone

Post here to ask/answer questions about Digital Home Phone services.

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Forum Posts

How to set up your Digital Home Phone

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...

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JordanTA by EE Knowledge Specialist
  • 9796 Views
  • 21 replies
  • 2 Helpful

Resolved! Phone No Sound When Pick Up

I have recently switched over to EE. I had a traditional landline phone. On switchover i plugged my phone directly into the hub as instructed. Now the phone rings and when we answer there is no connection/no sound.  Is there anything else that I need...

Jonty1964 by Established Contributor
  • 1084 Views
  • 5 replies
  • 4 Helpful

Contact list fault

I have recently moved from BT to EE broadband including home phone.  The landline will no longer ring when people on my contact list call me.  The phone lights up and if I see it I can answer but the phone doesn’t ring.  Any help welcome.

Resolved! Digital voice £5 pay as you go service

Hi all,I have got the digital voice pay as you go service and I wanted to bar outgoing calls except emergency calls. Can I do this without having the special digital voice phone please as I have my old cordless phone plugged in the back of the router...

Gaz936 by Investigator
  • 1028 Views
  • 5 replies
  • 1 Helpful

Resolved! no incoming calls

Hi,I am new to forum.Just joined  EE today, from another supplier, have  new router with cables and home phone adaptor. Transfer and set up so far very clean, and straight forward, apart from not receiving phone calls. Am I supposed to do anything?Al...

alan2012c by Contributor
  • 2818 Views
  • 15 replies
  • 5 Helpful

Unable to change ringtone on handsets.

 Received 3  new HD handsets from EE to replace my old phones. Set up and synced the phones to my smart hub and annoyingly  I can only change the ringtone on handset 1, the other 2 phones keep showing “Error, not currently available.” Even when I att...

24117773 by Investigator
  • 3037 Views
  • 10 replies
  • 4 Helpful

Issues with phone ringing

Hello,I am having lots of issues with the EE Digital Home phone, when the phone rings Try to answer the call but as soon as I do the phone ends the call and going straight to voicemail. Have had the phone replaced by EE and the Router replaced, the a...

Resolved! Home Phone Plus

I have recently converted to EE broadband, including installing 2 home phones.  I have installed it all, but am having a problem with the Home Phone Plus.  If I receive a call, I can hear the caller, but the caller cannot hear me, no matter what I do...

BVR47 by Explorer
  • 823 Views
  • 4 replies
  • 3 Helpful

Resolved! Cant hear callers on digital phone

A recent problem seems to have developed with my digital phone. When somebody calls, they can hear me, but i cannot hear them. This happens on both the digital phone handsets I have, and with callers from more than one number.The handsets are less th...