Noisy Digital home phone

[Ivesap]

I have moved to EE from BT - Broadbnd all good BUT a home phone very noisy after about 5/10 secs after pickup.

all phone have now been changed but problem still there….   Any ideas??

[Alex_H · Accepted solution]

Hi @Ivesap,

Welcome to the EE Community

 If I am understanding correctly the noise issue on your calls has been tested on two different sets of phones and was present on both? Are any of the phones plugged directly into the green slot on the back of the Smart hub? 

It may be worth texting PHONE to 66033 for our diagnostic bot to run a check for any potential issues on your connection, if it is not able to find any it will offer to arrange a call back to speak to one of our guides for further help.

Alex

[martinbl]

Same here. Loud buzz on ringtone after 5-10secs using 2 different phones either via adpater or plugged straight in. Line is fine for an incoming call

[Leanne_T]

Hi there @martinbl 

Thanks for coming back to the community. 

Have you tried texting PHONE to 66033?  If you can try this we will run tests and if you need an engineer, we’ll text you in 15 mins to book a slot. Or, if you don’t need an engineer, our team will call you within 30 mins to help solve your issue.

For other ways to get in touch, please see our Contact Us page. 

Leanne.