List of all numbers called and received

[TimScottPUSB]

Hi folks

Is there a way to see a list of all calls made and received on my home landline - including 'free' / 0800 numbers? The monthly bill only shows details of call made where there is a charge incurred.

I switched over to an EE contract from BT and previously I could get to a full call history, but it doesn't seem to be an option with EE. I may be missing something, though. I called the EE helpdesk but they were scratching their heads on this one too!!

Any suggestions?

Thanks

[XRaySpeX]

You won't get a list of calling nos. received. Nor do you with BT.

With mobile nos. you do have the chargeable option of Itemised Bills showing all called nos. made but haven't heard of this for EE Home Phone.

[TimScottPUSB]

Yes you're right on the calling numbers received. My mistake - it was only ever calls made.

[Ali_A]

Hi @TimScottPUSB 

Following on from @XRaySpeX that incoming calls are not itemised, just to make you aware, itemised bills will not include outgoing calls to Freephone numbers- those starting with 999, 112, 0800 or 0808 - to protect user privacy.

We recognise the fact that itemised bills may put the privacy of users at risk, even though many customers may find them useful to verify the amount of the bill. While customers can request itemised bills; UK regulations state that itemised bills should not include calls to Freephone numbers (which may include helplines). 
If you'd like more information about the regulations you can visit General Conditions of Entitlement found on the UK regulators website, specifically General Condition C3.10.  

Hope this helps. 

Ali 

[TimScottPUSB]

Thanks for the explanation Ali. I see the EU strikes again! I don't agree with the argument behind this as it removes control from the customer - i.e. more nanny-statism. It is what it is and I do really appreciate your reply!

[Chris_B]

@TimScottPUSB  It’s protecting those that need it, while it sounds like you don’t need it others do.  It’s not a nanny state it’s protecting vulnerable people and if there was on option to turn it on/off then it wouldn’t be beneficial to those that call such free helplines and the service they provide because they wouldn’t know if it’s on or off and could end up putting themselves at greater risk.      

[TimScottPUSB]

I think you miss the point. It removes customer choice if there is no option to switch off the restriction. Fair enough have 'on' as the default, but allow the customer to change the setting to off if they want to.

It's not as though the data doesn't exist - it has to be available for law enforcement purposes. All that happens is that the full record is not exposed to the customer.

[Chris_B]

@TimScottPUSB  I think you might be missing the point. The person using these services might not be the account holder so cannot turn it on or off.    .    The person using these services needs to use them without fear of the account holder finding out.
    Do you understand that.