Broadband outage KT19 & no reports on line

[Sircharles1]

I called EE yesterday because my broadband had been intermittent and then the light on my hub went orange. We ran through loads of tests and then finally my guide tells me oh there is a known outage in your area.  She explained it will take 24 to 48 hours to fix

However, I received a text message at the end of this call to say my complaint had been fixed. This is not true

I’ve looked online. Can find no mention of this fault in my area.  What’s going on, EE?

What have other people done?  To be honest, I’d quite like to just end this package and go with a different provider

[JimM11]

@Sircharles1 You can use the service checker to see if there is an area specific fault on your own Broadband to the Home, EE will possibly know best what is going on, if you want to do the cancel as long as you are out off contract that will be somewhat penalty Free, otherwise you just have to make your own mind up! Looks like the service checker in the bottom one Help Centre is not working, so you need to try it by yourself.

ee.co.uk/help/contact-ee/technical-support/broadband-landline

Help Centre | EE

[Sircharles1]

Unfortunately I only joined EE last month for TV and broadband. So far it is not living up to what was promised so it feels like I have been duped.

if this continues then I will need to end the contract for peace of mind.  

also their customer service appears to be terrible.  

why log a complaint and then close it before the problem is resolved.  That’s fraud

Why tell the customer there is a fault in the area rather than resolve it?   I can find no log on EE of faults in the area.  yet my box is still flashing orange 

[JimM11]

@Sircharles1 Can you try the text as HELP to 66033 if it sends for you, that may prompt EE to go have a look at what is going on with your connection, what hub is it that you are using and the connection type, ie Copper/Full Fibre?