18-07-2025 11:07 AM
Has anybody found a way to export their contacts from the EE hub? It is shown in the Help Documentation that there is an Export and an Import function which was available on the old BT Hub. I recently had an EE Technician exchange an EE hub that would not connect to the Hybrid Connect unit and I lost all my 200+ contacts! I am currently reinstating my contacts and want to save them in case something similar happens again. EE Customer Services are hopeless and have no ideas! This is surely a basic function that should be there as indicated by the documentation!
18-07-2025 12:15 PM
@duncanC45 What EE Router do you have!
18-07-2025 06:17 PM
It is a Smart Hub Plus type SH31B.
18-07-2025 07:12 PM
@duncanC45 That specific hub has never had the ability to export contacts!
18-07-2025 10:49 PM
That just seems ridiculous, the Help documentation says you can do it, the old BT hub did it, this one I should think you could claim is not fit for purpose! A major failing on the part of EE. But thanks for your input.
19-07-2025 08:37 AM - edited 19-07-2025 08:41 AM
@duncanC45 No problems, few error's and dislikes to what the latest and greatest cannot do! And one off the reason's that the Factory Reset is a killer as it wipes all you have done since your re-load and newly applied contacts and with NO Backup even for the Router starting from scratch is all you can do!