Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Use of someone else’s address

Good evening, please can anyone advise me on this situation- my ex partner who hasn’t lived with me for 6 years has taken a tablet contract out in my address but his name, I’ve contacted EE , who have failed to make contact with him to resolve the ma...

Extra charges

Hi hope u can help I've been charged a extra £11.99 a month for something on goole store I've checked on the phone nothings been downloaded I dnt no why to do or who do I need to contact to take the extra charges off. Thanks

Help on upgrade

My upgrade is du want to keep my phone but cannot get through to ask for better price on monthly contract plus I want extra gig Tesco offering a lot better contract Ta

Upgrade

So I’m looking to upgrade and I was wondering, if I were to upgrade today (23rd) but my payday was the 26th will my payment days change or would the remain the same, as I’d much prefer to keep my outgoings on payday instead of a few days before/after

Resolved! statement bill

can you please send me a statement of bill from the month of April 2021/ May 2021 and June 2021

Unable to upgrade

Hi, I am within standard upgrade dates, when I click through to look at upgrades I just get “no suitable plans”. if I click on sim only it just comes up empty. how am I supposed to upgrade ? with regards J.Richards

New Upgrade - Unknown Number

Hi, This morning I was trying to purchase a new pay monthly phone but when it came to checking out it said that I already had an account so wanted me to login and complete an upgrade instead. I went ahead with it and places the order but I'm not sure...

Resolved! Additional line needs to be taken off my account it’s not what I wanted

I don’t need the additional line wanted an up or downgrade to my existing line.I am made to hold the line more than an hour to a team that would do this but nothing.am calling for this cancellation before the 14days is up.someone pls respond

Charges

We had a new contract for a mobile phone on the 20th June 2022 we had 1 day usage and then 21st June 2022 we have been charged £43.02 for 1 day we understand that we would normally be charged that price after 2 weeks of having the handset which we wo...

Sim only deal now have two numbers

My partner went on-line to upgrade to a sim only deal, did via ee website. They sent another SIM card so she is now paying for two contracts. She called EE last week and got through to a chap in Ireland who was more interested in why we voted for Bre...