Paying off flex pay

Kj248 · ‎30-09-2025

Hello,

So I’ve tried to pay off my flex pay early so I can upgrade my phone but the payment seems to have gone into my SIM card contract instead weirdly. Is there any way that I would be able to get that transferred over to the flex pay for my device so that I can upgrade?

thank you

XRaySpeX · ‎30-09-2025

You still need to call CS even if just to refund it & if you refund it you still need to ask CS to pay it towards your flexpay. So it still 1 call to CS to do what you want to do.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎30-09-2025

How did you pay it? If you paid it against your a/c it will go towards your monthly airtime plan. You need to call CS to pay towards your device's flexpay plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Kj248 · ‎30-09-2025

Ah I payed it via the website. Would they be able to transfer that accidental payment into my flex pay or refund it so I could pay for it?

thank you

XRaySpeX · ‎30-09-2025

You still need to call CS even if just to refund it & if you refund it you still need to ask CS to pay it towards your flexpay. So it still 1 call to CS to do what you want to do.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP