Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! 14 days to cancel??

Hello, my partner and I signed up (over the phone) for new contracts 13 days ago. We have two problems, the first is that the SIMs have not arrived. Our post is being re-directed to our project in France but 13 days is totally abnormal for things to ...

Bill

I'm writing in regards to a phone bill. I wanted clarification in why I have been paying more than my current plan which is at £47. On 12th August I have been charged of £61.83. On 12th of July I have been charged £21.46 and on 12th of September £58....

Resolved! Payment problem

my line has been disconnected just now and I’ve tried loads to pay my bill over the phone and online. It keeps saying cannot process. Please help!!

Resolved! Upgrade

My phone was eligible for an upgrade as I was out of contract. I’ve received a new sim & phone. Do I have to cancel my existing phone ?! Or does it just happen automatically?

Resolved! Freeze contract

Is there any way of freezing a contract ?

Returning a unwanted handset

What is the contact email or number to return a phone as I can't seem to get through to ee for this enquiry

Monthly charge

If my monthly plan is £39 why are my bills £44?

Trade-in phone not received?

I just received this text message from EE:"Hi from EE. We haven't received the Samsung Galaxy Z Fold3 5G 256GB that you agreed to Trade In. You no longer qualify for the Trade In discount of £20 per month and this will now be removed from your accoun...

Insurance

Hello good afternooni want to cancel my phone insurance now please

Billing

Set up a new contract at the beginning of August and paid a £50 upfront payment in order to receive the phone. This months bill has an additional charge of £50 as a one off payment for a new iPhone! Am I right in saying this should be refunded as I’v...