cancelled sim but still paying for it

iaqi · ‎23-02-2023

hello, i have cancelled a sim back in october-november and ee are still taking money out of my account.

Chris_B · ‎23-02-2023

@iaqi You need to call customer services about this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎23-02-2023

How did you cancel it? Did you phone to give 30 days notice?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

iaqi · ‎23-02-2023

i called them and they said it was all cancelled and whatnot. i will call them again tomorrow

Katie_B · ‎24-02-2023

Hello @iaqi.

Please be sure to keep us posted following the outcome of your call.

If you have any further questions do not hesitate to ask.

Katie 🙂