Why are there two numbers on my bill, when I only have one?

[alisonjj71]

I have received a paper notification of the increase in charges and noticed an additional number on it. I have checked my account and found that there are two numbers listed on it. Why is this please?

[Chris_B]

@alisonjj71  This public forum doesn’t have access to your account you’ll have to call customer services about this.   

[alisonjj71]

Thanks. I thought this might be a regular issue, that someone had already experienced.

[Leanne_T]

Hi @alisonjj71 

Thanks for coming here. 

Do you have a tablet or watch with us at all? 

Thanks 🙂

Leanne.