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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 71480 Views
  • 73 replies
  • 15 Helpful

Price Rise in April

I am due an upgrade on my contract in April.If I upgrade between 1 March 2023 and 31 March 2023, do I avoid the price increase on my new contract? (and equally, on any other contract with a supplier assuming the same T&Cs?). 

Positive feedback to Amber

I had a random unauthorised contract change occur on my mobile phone. Amber in the Newcastle call centre was swiftly on the case. She submitted a form to fraud and reverted the contract back to its original one and credited me the extra costs on my n...

Kmeg by • Visitor
  • 417 Views
  • 1 replies
  • 0 Helpful

Re: How do I cancel a direct debit

I have a brother who is Deaf & Dumb for almost 15 years EE have been taking £11.86 per month for something he hasn’t used for all these years it only came to light when his daughter passed away and I am helping him sort out his finances after speakin...

Resolved! Hello

Hi . I want to change my bank account, how can I do this? Thank you

Tdaniel89 by • Investigator
  • 558 Views
  • 1 replies
  • 1 Helpful

Cancelled my sim

Hi I had cancelled my sim (cancel any time) pay as go. But EE has not cancel it and shows me as a default. It has affected my credit score, I didn't receive any email /post about delay or default notice.How to sort this out 

Gunjank by • Explorer
  • 947 Views
  • 3 replies
  • 2 Helpful

Resolved! Upgrade

Hi,My contract is ending in March so I’m eligible for an upgrade. Can I still upgrade after the contract is terminated or just before?ThanksGabe

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