Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61384 Views
  • 69 replies
  • 14 Helpful

Resolved! Change payment details

Read moreRead moreI have a new bank card. How do I update this on EE account? I’ve been trying to find it for last 15 mins with now luck.  I have a new bank card. How do I update this on EE account? I’ve been trying to find it for last 15 mins with n...

Sim only deal

HHi I. I’m interested in getting the £23 package on sim only deal  would I be able to keep the same number as I have now as don’t wanna to change number 

Bill

Good evening was just wondering what dates my bills come out on as changed jobs and pay date is different from last job and don’t want bills bouncing any help please 

Amyloub by Visitor
  • 380 Views
  • 1 replies
  • 1 Helpful

Upgrade

I am due an upgrade in a few days and when i look on the options for phones on my account they all say not available to me?

Cerri by Explorer
  • 428 Views
  • 3 replies
  • 0 Helpful

Poor customer service

Hello,I hope someone can help me after being fobbed off by customer service.I took out a sim only contract and used my blue light card to get a 20% discount...I clicked a link within the bluelight app, that took me to an essentials plan that stated n...

Screenshot_20221117-151421.jpg
chris0112 by Investigator
  • 501 Views
  • 4 replies
  • 1 Helpful

Payment

 hello!I have just made my £70.73 payment but on the website it still says that I have not paid. I am sending over my bank statement with this message as I have made the payment 

14A0BFAF-2284-492D-9206-EBACBF505235.jpeg

Upgrade

Hi I’m trying to upgrade as days it’s available to upgrade today but keeps saying no suitable plans