re:bill increase

[quickklik]

hi I have only just joined EE from BT. my bill was supposed to be £14-40 you have charged me £16-90 already if this is permanent I want a Pac code ill switch suppliers rubbish promises from BT. I was told it would be £14-40 throughout my contract and you put the price up this soon no wonder you got bad references ******** NOT HAPPY

Mod edit: [please do not post personal information on the community].

[Katie_B]

Hello @quickklik. 

Welcome to the EE Community. 

I am sorry to hear your bill is not as expected. 

Have you been able to view a copy of your bill within your My EE account?

This will show you what those extra charges are. 

Katie 🙂

[quickklik]

no because your website is not working useless

[quickklik]

I took out my account with by who signed me up for a contract the guy I spoke to told me there would be no price increase for the time of the term signed for it has gone up over £2-odd on my 3rd bill EE total con I am reporting this to trading standards for mis selling products to senior citizens under the misrepresentation act 1967 also I want my contract with BT not EE BT are much better and treat customers honestly

[Chris_B]

@quickklik   It’s rude to shout so please don’t.      There is a price increase every year and it’s within the T&Cs of that contract you agreed too and for you to make a complaint about that you would need proof that you was told that and sorry to say your word it’s not proof especially when within the T&Cs that you agreed to that the price increase will happen each year,    Did you read the contract before agreeing too it ?  

[Chris_B]

@quickklik  it’s also considered rude to shout so please don’t.  

Did you read your contract about the yearly price increase ?  Perhaps you should off before you agreed to it.  

[Leanne_T]

Hi there @quickklik 

I'm very sorry to hear this. 

You can find details of the price increase in our Mobile RPI and CPI+ price changes, Help page. 

If you would like to discuss this, please give us a call on 150 or 0800 079 8586 and the team will be happy to help.

Leanne 🙂

[quickklik]

the caps were a mistake my old keyboard had a light on to tell me when caps are on this one doesn't so quite often I send emails with caps in no offence meant just really annoyed about the amount my bill has gone up I only changed over to you because of the price when will this contract end please as ill be off then for sure

[Leanne_T]

Hi there @quickklik

You can locate the contract dates within your My EE account under plan and add-ons. 

If you would like to discuss the increase, please give us a call and the team will be happy to help. 

Leanne.

[BrendonH]

You do realise that BT and EE are now the same company right?

You can see when the contract is up within your MyEE account.