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Samsung s23 contract

Nataly2
Investigator
Investigator

‎25-02-2023 01:05 PM

Hi, 

I just recently upgraded to Samsung s23 and it's been 4 days and my new contract new plan is not on my phone but my old plan is still appearing. As ee will be taking money for the old plan and not my new one. Does maybe someone know when my new contract is going to appear and how is it going to work 

0 Helpful
5 REPLIES 5
Northerner
Grand Master
Grand Master

‎25-02-2023 04:29 PM

Hi @Nataly2 

Text BA to 150. Does it show your new entitlement? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Nataly2
Investigator
Investigator
In response to Northerner

‎25-02-2023 04:46 PM

It only shows my old contract 

0 Helpful
Chris_B
Grand Master
Grand Master
In response to Nataly2

‎25-02-2023 06:41 PM

@Nataly2   Are you sure you upgraded and didn’t take out a new contract.   

Nataly2
Investigator
Investigator
In response to Chris_B

‎25-02-2023 06:59 PM

Yes I am sure, I was with there and they were doing a upgrade 

0 Helpful
James_B
EE Community Support Team
In response to Nataly2

‎26-02-2023 08:32 AM

Hi @Nataly2,

When upgrading in store, your new plan should be updated on your account straight away.

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

Thanks

James