re:bill increase

[quickklik]

hi I have only just joined EE from BT. my bill was supposed to be £14-40 you have charged me £16-90 already if this is permanent I want a Pac code ill switch suppliers rubbish promises from BT. I was told it would be £14-40 throughout my contract and you put the price up this soon no wonder you got bad references ******** NOT HAPPY

Mod edit: [please do not post personal information on the community].

[quickklik]

not to worry no doubt you will remind me as your web site has crashed i can't log in keeps coming up blocked 

[Leanne_T]

Hi @quickklik

Could you try another browser and see if you can log in? 

Leanne.

[BrendonH]

We have no access to your account on this forum so if you can't access MyEE then you will need to call and ask when it is up.

[quickklik]

hi can someone tell me why I was charged £2-50 more after only being with you for a few months B.T. told me when I joined you that price was frozen for the whole contract am I able to go back to B.T. they give a much better service their servers don't shut down for days I was trying to add my Mrs an account with you but no way now I will be speaking to B.T. to try to go back to them as I feel this very poor service was sold to me telling lies and server constantly telling me I'm blocked I was told don't go to EE I now know why 

[Leanne_T]

Hi there @quickklik

Thanks for coming back to us. 

Please give us a call on 0800 079 8586 and the team will help you get this looked into. 

Leanne 🙂

[quickklik]

hi i spoke to a very nice lady yesterday and i am having a package including fibre and mobile i understand price rises this government will be fitting metre's on our toilets next 😡 i went over to sky and was told my bill would be £85 by their engineer who fitted our sky equipment i got my first bill after 30 days had past so i had to pay all that each month and i am retired and disabled i told them i could not afford that much but they wouldn't listen i spoke to a lovely lady yesterday and i am back with EE from the 13th of march with a fibre deal too really pleased she was able to sort that for me shame she supports Leeds United still we can't all be perfect 👍

[James_B]

I'm happy to hear a member of the team were able to help @quickklik 

Thanks for letting us know. 🙂

James