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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60564 Views
  • 69 replies
  • 14 Helpful

Changing my direct debit

Hello, I’m needing to change my direct debit to a different card however I am having issues doing so, please could you help? thankyou

Elliempw by • Visitor
  • 422 Views
  • 1 replies
  • 1 Helpful

Cancelling upgrade contract

If I cancel my upgrade order as the delivery is taking too long, can I do this without being stuck in a contract with EE for two years? I have ordered an iphone 14 pro and was told within 14 days now its another 4 weeks so I would like to cancel that...

luluboo90 by • Contributor
  • 1027 Views
  • 4 replies
  • 0 Helpful

Returned new contract handset

I ordered a new contract online but the phone I didn't like so I've sent back as a return via Royal Mail Special DeliveryThe tracking hasn't updated and I don't think EE have received it backWhat is the process normally as I don't want to be paying f...

Resolved! Hi

I would like to cancel one contact which phone number is xxxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Laima3 by • Visitor
  • 376 Views
  • 1 replies
  • 0 Helpful

End of minimum term

Hi guys - my minimum term contract comes to an end this month. I pay for three phones as part of the package I took out two years ago. At the end of the minimum term I’m assuming the portion of the bill I pay for the handsets is removed and my monthl...

Jabz1968 by • Visitor
  • 591 Views
  • 2 replies
  • 0 Helpful

Can’t upgrade

I am eligible for an upgrade on my phone and all up to date with payment but for some reason it’s not allowing me to upgrade. 

saying I cant upgrade.

I Just went online to see what upgrade I could get as my contract finished last month and I am still paying £54 a month for an Iphone 11 pro and it said sorry you cant upgrade this device just yet, my contract ended 30/08/2022 so why is this? 

royzal by • Visitor
  • 685 Views
  • 5 replies
  • 0 Helpful
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