Contracts & Billing

Direct Debit

I finished my contract. Moved a pac code over and used it with a new provider. But forgot to cancel my direct debit with EE, so I have paid my old phone bill for this month. Can I recover this payment ? 

Bills

Hi could you please tell me why my phone bill is so high £88. Usually I don’t understand this and I’m struggling to afford it every month is there any way it can be reduced  thanks jenny 

Perks not applied

My ee perks 20% nit been applied and been charged full contract prices on 4 contracts ..customer service not helping ..been missed sold contracts for over a year ..should I go to the ombudsman 

Been paying £80+ a month for Nokia from 2015! just noticed it on my bank! Help!

No internet

My EE card is not giving me access to the internet.  It's all we are using it for (not phone calls or texts).  I want EE to check the account to ensure the SIM card hasn't been deactivated but I don't know how to contact them.  I'm basically paying £...

VAT invoices

I'd like to download VAT invoices - we have a personal account and I understand that in order to download VAT invoices, we would need a business account. What is the process to transfer to a business account and is there a cost involved to make the s...

how do I cancel a charity payment?

i have £3 pm going out to a charity which I want to cancel.  Any ideas? thanks

Suspended

Paid my bill. Phone still suspended 24h. Hanged on phone 3 times up to 40 min. No one answer!!! 

Bs2 9du