Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59383 Views
  • 69 replies
  • 14 Helpful

Problems

I was charged twice, the website does not show how many minutes, SMS and megabytes I have now?

Resolved! Paying a higher upfront cost

Hi,I'm looking into moving from pay as you go onto a monthly contract but I was wondering is it possible to pay more towards the upfront cost and get a lower monthly tarrif?Thanks for any help!

Bills help

  Hi everyone, my app says that my next bill will be £37.72 more than usual. When I select see charges it doesn’t show up. Does anyone know what the message means or how I find the charges? Thanks!

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RMT1 by Visitor
  • 311 Views
  • 1 replies
  • 1 Helpful

2nd mobile on my account

I pay for my mother's mobile as well. As mine     ... Her number is xxxxxxxxxxxxx she was tragically killed in a road accident on 25/10/2022.... As you can see there is no usage from that date onwards ... Please can I terminate this contract.... I wi...

Setzer55 by Visitor
  • 420 Views
  • 3 replies
  • 0 Helpful

Hi

My contract is finished soon and I would like to close the contract.