Dispute credit decisions

TemitayoO · ‎07-03-2023

I would like to dispute the credit decision of EE that brought about a ban placed on my account. I called the customer service and I was informed that I could not proceed with my contract because of the ban.

Here is the BAN NUMBER : *****

This is inconvenience and would like you to reverse the decision.

Regards

[mod edit: please don't post personal details on the forum]

XRaySpeX · ‎07-03-2023

See How does EE use my credit file information?

How do I query my credit file?

Via email to us

Orange, T-Mobile and EE – crqueries@ee.co.uk

This user discussion forum can have no access to your specific account & can reverse no decisions.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎07-03-2023

See How does EE use my credit file information?

How do I query my credit file?

Via email to us

Orange, T-Mobile and EE – crqueries@ee.co.uk

This user discussion forum can have no access to your specific account & can reverse no decisions.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP