Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15654 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25821 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52918 Views
  • 55 replies
  • 13 Helpful

Upgrade

I’m due an upgrade today but when I try I says I can’t add another device to my plan I only have my phone and AirPods and I’m trying to upgrade my old phone 

Resolved! Odd plan calculations

After reducing one of my plans from£90 to £56 pm (that's excluding the 10% multi line) My monthly cost per month going forward has dropped by only £19 roughly(£178 to £159 pm)I have 3 lines totaling (including 10% of each for the multi line and vat i...

Léo by • Explorer
  • 390 Views
  • 3 replies
  • 2 Helpful

Upgrade trade in

I've been offered to trade in my old phone for money off my new contract. It days any condition however there's no more information than that. My phone works however there's a crack on the screen will this effect the trade in? I can't chat online wit...

PWin by • Visitor
  • 362 Views
  • 1 replies
  • 0 Helpful

Resolved! Paying by Debit/Credit card

Just a quick clarification - I notice on the payments section there is a FAQ saying why am I being charged each time I pay my bill?  When I look at the document they refer you to there is no mention of this, and I can't seem to find any other mention...

djbdane by • Contributor
  • 821 Views
  • 5 replies
  • 2 Helpful

Itemised billing

Hi, does anyone know how to see what numbers you’ve texted in the past? Or call history from in the past month? Can’t find anyway of doing it on the app.

MHire by • Visitor
  • 492 Views
  • 1 replies
  • 1 Helpful

Sim only to monthly contract

My sim only deal doesn’t end until 2023 and I would like a new handset/pay monthly deal is this possible or do I need to see out my sim only deal?

Sean115 by • Explorer
  • 543 Views
  • 5 replies
  • 0 Helpful

my phone *********

Im due to come to the end of my contract - what happens now also now when Im chatting to someone generally the call just cuts off? Why?   [mod edit: please don't post personal details on the forum]

Billing date changed

If the money tries to get taken on the date it says then it won't be there, is there anyway to change it back to the original date to ensure the money is available? 

LeclercSZN by • Established Contributor
  • 751 Views
  • 8 replies
  • 4 Helpful

Refund from my credit

I paid my bill last Monday and I over paid my bill so I got it on credit, I phoned up and asked for a refund on my credit and she had said it was going to be a couple of days until it’s back in my bank it’s not been over a week so more than 5 working...

Most solutions
More
Top Helpful authors
More
Learn about