Billing date changed

[LeclercSZN]

If the money tries to get taken on the date it says then it won't be there, is there anyway to change it back to the original date to ensure the money is available? 

[XRaySpeX]

Why did you change it when you knew money wouldn't be there?

[Schockwave]

@LeclercSZN , if you want to change the date, the money gets taken from your bank, then I would suggest ringing customer services and speaking to the billing department, they should be able to do this for you, but remember it is not always on the same date, but near the same date.

[XRaySpeX]

If a DD fails on the 1st time of asking, EE will try again in about a week for the last time.

[Leanne_T]

Morning @LeclercSZN

Thanks for coming here. 

Did you request the bill date or direct debit date to be changed?

If you log into your My EE app and select Bills and Payments, is the correct direct debit date showing? this won't be the same as your bill date. 

Leanne 🙂

[LeclercSZN]

The only date showing is the 23rd on this month but the email stated the 6th of next month whilst I need it to be the 8th

[Leanne_T]

Thanks @LeclercSZN 

If you text BILL to 150, what direct debit date shows in the reply? 

Leanne.

[LeclercSZN]

There was no response but I think that's due to me only having EE broadband and not a mobile contract 

[Leanne_T]

Hi there @LeclercSZN

In this case, please call us on 0800 079 8586 and the team will look into this for you 🙂

Leanne.