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Upgrade

Mirren2004
Contributor
Contributor

‎27-07-2022 11:15 AM

I’m due an upgrade today but when I try I says I can’t add another device to my plan I only have my phone and AirPods and I’m trying to upgrade my old phone 

0 Helpful
7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎27-07-2022 12:31 PM

Hi. @Mirren2004 

 

What does it say if you text UP to 150.

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Mirren2004
Contributor
Contributor
In response to Northerner

‎27-07-2022 03:07 PM

It states great news your ready to upgrade
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Mirren2004

‎27-07-2022 03:28 PM

Hi @Mirren2004,

 

Could you have been trying to purchase an additional line, rather than upgrading? Please visit shop.ee.co.uk/ee-upgrades to upgrade.

 

James

0 Helpful
Mirren2004
Contributor
Contributor
In response to James_B

‎27-07-2022 04:30 PM

No I clicked on the upgrade option
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Mirren2004

‎27-07-2022 05:10 PM

Hi @Mirren2004,

 

Do you see the same message if you try to upgrade at shop.ee.co.uk/ee-upgrades?

 

James

0 Helpful
Mirren2004
Contributor
Contributor
In response to James_B

‎27-07-2022 05:22 PM

Brilliant worked doing it that way thanks for your help
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Mirren2004

‎27-07-2022 05:37 PM

No problem @Mirren2004 🙂

 

Enjoy your new phone!!

 

James

0 Helpful