Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Can you change plan within 14 days?

Hi,I upgraded on 16th August 2022. I was advised by the upgrade colleague that I didn't use more than 90GB of data each month and that a 100GB plan would be sufficient. I instantly regretted it and wish I'd picked the unlimited data plan for a few ex...

£791 charges in 7 days abroad in Barbados set up plan for £850 per day to use

Extra charges

How do i find out what extra charges i have been billed for?

Paying bill

Hi there. I am wanting to write so say that I am fully aware about my phone bill not being paid. This is due to me not being feeling very well and had to have time off work resulting in bot getting paid. I am however back at work and will be paid by ...

Bill not accurate

I switched to a sim only contract some time back but i still seem to be paying for my old handset at a much higher price point - please can you help?

Anytime Upgrade Questions

Hi. Just after some information. I’m now eligible for 12 month anytime upgrade at no cost. I’m considering choosing an entirely different phone, but I’m wondering if I would still be able to use a 20% discount code. What would it also cost to be able...

Phone bill

Hi can you break down my EE phone bill please

Where’s the loyalty

I can now upgrade my sim-only contract (2 months early) but where’s the loyalty? I’ve been with EE about 9 years out the last 10, I currently pay £16 for 25gb 12month, I can upgrade to 125gb for £25 12 month but as a new customer I can get this deal ...

Can you buy out of a contract

Unhelpful and overcharging me

EE sent out two phones instead of one when I upgraded and have billed me for both plans. They tell me I have to wait for packaging for second phone to be returned but this doesn't arrive (five requests and two compaints have been ignored). I paid the...